Trust, Safety & Compliance

Universities trust Uni-Life to host meaningful student communities before arrival and beyond. That trust is earned through secure infrastructure, clear governance, active moderation, and alignment with European data protection standards.

Uni-Life is purpose-built for higher education. Safety, privacy, and institutional control are embedded into the platform from the ground up. Below is a summary of our approach, and more detailed documentation can be shared upon request.

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GDPR-Aligned by Design

Uni-Life operates as a Data Processor, acting solely on the documented instructions of each partner university.

All data is hosted and processed within the EU/EEA
Clear Data Processing Agreements (DPA) in place
Cooperation with Data Protection Impact Assessments (DPIA)
Transparent cookie policy
Structured data retention and deletion controls
Universities retain full ownership of their data at all times.

Secure Cloud Infrastructure

Uni-Life is delivered as a fully managed SaaS platform hosted on Google Cloud Platform within EU/EEA-based data centres.

ISO 27001-certified cloud infrastructure (Google Cloud)
Encryption in transit (TLS)
Encryption at rest
Role-based access control (RBAC)
Two-factor authentication (SSO or one-time password)
Automated backups and multi-zone redundancy
Security monitoring and incident management processes are embedded into platform operations.

Active Moderation & Student Protection

A safe community is essential for authentic peer engagement.Uni-Life operates a hybrid moderation model combining AI-supported detection with dedicated human oversight.

Block and report functionality
Contextual human review
Structured escalation processes
Spam detection and removal
Institutional consultation where required
AI word detection for harmful language
24/7 moderation monitoring
The approach protects students while preserving open, constructive discussion.

Data Ownership & Portability

Universities maintain complete control over their data.

Full data export available at any time (CSV or structured formats)
Secure data transfer processes
Structured offboarding support
Data deletion within agreed contractual timelines
Written confirmation of deletion upon request

No vendor lock-in. You work with us because you choose to — not because you’re forced to.

Access Control & Governance

Uni-Life provides structured user roles to ensure appropriate visibility and permissions.

Student, Champion, Staff, and Administrator roles
Controlled access to moderation and reporting tools
Lifecycle management as students transition from offer-holder to enrolled status
The platform aligns with institutional governance and oversight requirements.

Accessibility & Global Availability

Uni-Life supports inclusive participation and international reach.

Compatible with device-level assistive technologies
Works with screen readers, zoom, high-contrast, and keyboard navigation tools
Web-based access from anywhere in the world
The platform is designed for globally distributed international cohorts.

A Trusted Institutional Partner

Beyond technology, Uni-Life provides operational support through a dedicated Community Manager who works alongside each university on onboarding, implementation, moderation alignment, and continuous optimisation.The result is a secure, compliant, and professionally managed international student community that aligns with institutional standards and protects both students and institutional reputation.

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